Customer Service Advisor – work from home potential! – Capita – Blackpool


This is one New Year’s Resolution that will make a difference. New Year, New Job, New you!

Do you want to earn an additional £750 in the first 6 months of working for Capita?

How about an attractive starting salary of £22,858.68 and the potential to increase to £27,032 as your skills develop?

Do you want to work in a bustling & vibrant office environment, with free parking, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more?

What’s more, we also have the opportunity to work from home if you prefer after your qualifying period!

If so, we want to hear from you!

We’re looking for empathetic and supportive colleagues to join our existing team within a well-known high street banking client based at Tulketh Mill in Preston!

Job title:

Customer Service Advisor – work from home potential!

Job Description:

What’s in it for you?

Be part of our competitive pay progression scheme with a salary starting at £22,858.68
Our pay progression scheme helps you increase your salary as your skills increase taking you from £22,858.68 to £27,032
On top of this receive a ‘working in the office’ bonus of £500 after 3 months and a further £250 after month 6!
You will work 40 hours per week between 8am – 8pm, Monday – Friday on an 8-week shift rota with the some Saturdays between 8am – 5pm. No Sunday shifts currently
Option to work from home after completing your qualifying period – full equipment provided
Modern & vibrant office, with free parking , great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!
Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up!
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more!
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What you’ll be doing:

Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers
Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
Embracing learning, coaching and development to continuously improve your skills and capability
Sharing ideas to improve the customer service experience
Making a real difference to people’s lives

What we’re looking for:

Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
Handling customer telephone calls in an efficient and effective manner
Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
Navigating around our systems and ensuring all details entered are accurate
Ensuring all regulatory requirements are adhered to through training and compliance
A positive attitude towards change and a desire to grow to be the best you can be

You’ll get the chance to follow your chosen career path anywhere in Capita.

You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What will happen next:

Choose apply now to fill out our short application

Your application will be reviewed by our global recruitment team

You will be invited to a video interview with a member of the recruitment team

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us.

This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.




United Kingdom

Time Type:

Full time

Contract Type:


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