IT Support Analyst, Lancashire – GK Recruitment – Blackpool

GK Recruitment


We are delighted to be recruiting for an IT Support Analyst   to join a proactive IT support team based in Blackpool, supporting their 60 internal users, and dealing with general IT support queries.

The main responsibilities include prioritising user requirements, overseeing system upgrades, and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. End-user support and customer-centricity are at the forefront of the role.

The role will be conducted from their office in Blackpool. However, the initial training with be in Skelmersdale at their HQ

The main Duties & Responsibilities expected from the IT Support Analys t will be:

Communicate with stakeholders to understand their requirements

Pick up tickets from the IT helpdesk platform and ensure they are responded to within the operational level agreement between the IT function and the business

Escalate tickets to the development or business analyst functions as appropriate

Monitor IT systems proactively to ensure they are maintained in good working order

Responsible for checking and ensuring daily backups have been completed

Monitoring system security and patching levels

Design efficient IT systems to meet business and technology needs

Contact center telephony administration • Gather feedback from end-users about system Performance

Plan and oversee projects (, upgrades, hardware/software installations)

Provide advice and technical training

Keep abreast of technology trends and developments

Diagnose and troubleshoot PC errors.

Be available for on-call support as needed.

Experience and skills required from the IT Support Analyst will be:

Experience with Windows desktop and server environments

Windows server administration skills

Experience with cloud services (Office 365, Microsoft Azure) a plus

Problem-solving attitude and aptitude

Good communication skills both written and verbal

Good problem-solving skills

Ability to manage own workload effectively

Excellent time management skills

Attention to detail

An ability to Take ownership

Experience in the following technologies is desirable –

Windows desktop operating systems

Windows Server

Microsoft 365 and Active Directory

IIS Administration

Salary: £25,000 + BENEFITS

In return, we can offer you an exciting career in a growing company with an excellent salary to £25,000 base, a career path with an additional benefits package

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