Job summary This is a leadership and managerial role to support the vision of FCMS to deliver quality and compassionate care across our FCMS Urgent Care Services for now and in the future.
The role is working 37 hours per week. This role is predominantly Mon -Fri, 9-5 but may require some evening, weekend and bank holiday working to support the operation of the service.
Main duties of the job The post-holder will work within the Urgent Care Team and will take the lead role in managing the Clinical Assessment Service (CAS) and support clinical remote working .
The duties will include the day-to-day operational management of the CAS service including the management of clinicians and of the operational staff.
The role will involve key management tasks, creating and maintaining processes and systems within the services, clinical governance, and administrative clerical work, and ensuring high quality patient care through the monitoring of patient satisfaction and experience.
The lead will work with the Clinical Leads of Urgent Care to ensure appropriate clinical leadership is integrated and maintained within the services. The post holder will need to work in collaboration with other key stakeholders.
The lead will work with the Clinical Lead, Service Delivery coordinator and Deputy Head of Urgent Care, to grow services and provide input/support. The lead will also work with and support where necessary other Urgent Care services.
As a proactive member of the team, the lead will have responsibility for being an aspirational and compassionate leader to achieve a corporate pride in achievements and act as an ambassador for the service and excellent service provision.
Job responsibilities Deliver and ensure the smooth day to day operations of the CAS and clinical remote working, undertaking all tasks that guarantee operational performance and efficiency.
Ensure the administration for CAS and clinical remote working is undertaken in an accurate and timely manner including managing and undertaking the recording of information on IT systems, spreadsheets, maintaining documents; running reports; ensuring the safe storage of all documents; ensuring the clinical team have access to all relevant documentation.
Working closely with the rota team in compiling clinical rotas to ensure, where it is operationally possible, that the appropriate skill mix is utilised.
To monitor and report on workload for all clinical shifts, ensuring workloads are manageable and cost effective and to plan so capacity and demand are appropriately met.
To be responsible for the processes required to ensure emergency clinical back up and escalation plans are cascaded and implemented, including business continuity, emergency, winter and major incident planning to facilitate business as usual.
To ensure all clinicians are set up correctly to ensure they are capable and able to access the clinical systems i.e., smartcards roles, Adastra roles, CLEO roles.
Ensure all clinicians have had the appropriate training in PaCCS, Sesui and the clinical systems.
Adhere to policies and procedures of the company and keep up to date with any changes.
Highlight issues and identify options for new ways of working which enhance performance to the Deputy Head of Service.
Identify and manage operational risks to service delivery in accordance with the Organisational Risk Management Policy to minimise and to share learning.
Ensure IMT issues are dealt with promptly and do not impact on service delivery
Work with the IT support team to ensure effective management of Information and Communications Technology within the CAS service.
Liaise with the IT support teams such as Blackpool Teaching Hospitals, Adastra, NHS Pathways and CLEO systems to ensure service delivery is maximised.
Responsible for the management of the service IT systems and ability to interrogate the systems to conduct audits, review complaints/case reviews, benchmarking internally and externally.
Be the Information Asset Owner (IAO) for the CLEO system
Ensure that weekly reports are uploaded for I Want Great Care.
Recognise the importance of patient feedback and be enthusiastic and value what patient feedback brings to the organisation and use this to boost team morale and patient and stakeholder engagement.
Training and Support:
Work with Training & Development Lead to ensure all team members attain mandatory training.
To deliver any appropriate training/support to staff and sessional clinicians.
Support implementation of action plans/actions to increase efficiency, maintain quality and ensure continuous improvement to the services being delivered.
Identify own training needs and others and participate in relevant in-service education.
Ensure best practice IG principles are embedded throughout the team. To ensure confidentiality on all matters relating to patients and information.
Other duties are required:
Where necessary relevant training in the operation of new or unfamiliar equipment, software procedures will be provided or arranged.
This Job Description will be periodically reviewed in the light of developing work requirements.
This is an evolving role and therefore, these duties are not exhaustive. The role may change via discussion between the post-holders line-manager. The individual in post will be expected to contribute towards any revision.
Interviews are scheduled to take place week commencing 30/01/2023.
This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).
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