Tour Coordinator – The Recruitment Co – Blackpool

The Recruitment Co

Are you experienced in Administration and Customer Service? We are looking for a Tour Coordinator to join our team in FY4 BlackpoolTour Coordinator salary: £20,457 + excellent bonus and annual salary increaseTour Coordinator hours: 37.5 hours per week within the core hours of 8.00am and 5.30pm Monday to FridayTour Coordinator Company benefits:

Company Pension Scheme and 4 x Life Assurance scheme

25 days annual leave + Bank holidays, and the opportunity to purchase additional holidays if you need to.

An extra paid day off each year to celebrate your Birthday

Free on-site parking and refreshments at our Support Centre

Regular Team and Company social events

Staff Discounts programme

Voluntary cycle to work scheme & healthcare cash plans

Applications for part time or Term time working considered.

Inclusive Team Culture

Flexible work patterns – Where we can, we are flexible on start and finish times.

Ongoing Professional Training

Learning and Development opportunities and resources

What will you be doing as the next Tour Coordinator:

Work with the customer to understand their requirements and develop their Tour

Ensure ticketing confirmations and accurate creation of the appropriate tour confirmation

A Tour coordinator must develop and maintain excellent customer service to all clients and build rapport

Ensure regular communication with clients in a timely manner

Use feedback to improve the customer experience

Resolve any tour related issues

Keep an updated awareness of company products and destinations

Ensure profitability of the tours through accurate and efficient route coordination

Provide pre and post tour support for the clients

What we are looking for in the next Tour Coordinator:

Previous Telephone based customer services and administration experience

Clear and effective verbal and written communication skills

Strong organisational skills, able to manage a portfolio of clients at different stages of the booking process

Strong negotiating skills

Ability to quickly identify and resolve issues

Strong IT literacy and administration skills with experience of using MS Products (Word, Excel, Outlook, MS Teams)

Accuracy and attention to detail

Resilience and the ability to work at pace and handle peaks and troughs in both volume and pace of work

Join the team as the new Tour Coordinator! Click apply now, we look forward to receiving your application.The Recruitment Co are an equal opportunities employer.CPBlackpoolOther

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

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