The Recruitment Co
Are you experienced in Administration and Customer Service? We are looking for a Tour Coordinator to join our team in FY4 BlackpoolTour Coordinator salary: £20,457 + excellent bonus and annual salary increaseTour Coordinator hours: 37.5 hours per week within the core hours of 8.00am and 5.30pm Monday to FridayTour Coordinator Company benefits:
Company Pension Scheme and 4 x Life Assurance scheme
25 days annual leave + Bank holidays, and the opportunity to purchase additional holidays if you need to.
An extra paid day off each year to celebrate your Birthday
Free on-site parking and refreshments at our Support Centre
Regular Team and Company social events
Staff Discounts programme
Voluntary cycle to work scheme & healthcare cash plans
Applications for part time or Term time working considered.
Inclusive Team Culture
Flexible work patterns – Where we can, we are flexible on start and finish times.
Ongoing Professional Training
Learning and Development opportunities and resources
What will you be doing as the next Tour Coordinator:
Work with the customer to understand their requirements and develop their Tour
Ensure ticketing confirmations and accurate creation of the appropriate tour confirmation
A Tour coordinator must develop and maintain excellent customer service to all clients and build rapport
Ensure regular communication with clients in a timely manner
Use feedback to improve the customer experience
Resolve any tour related issues
Keep an updated awareness of company products and destinations
Ensure profitability of the tours through accurate and efficient route coordination
Provide pre and post tour support for the clients
What we are looking for in the next Tour Coordinator:
Previous Telephone based customer services and administration experience
Clear and effective verbal and written communication skills
Strong organisational skills, able to manage a portfolio of clients at different stages of the booking process
Strong negotiating skills
Ability to quickly identify and resolve issues
Strong IT literacy and administration skills with experience of using MS Products (Word, Excel, Outlook, MS Teams)
Accuracy and attention to detail
Resilience and the ability to work at pace and handle peaks and troughs in both volume and pace of work
Join the team as the new Tour Coordinator! Click apply now, we look forward to receiving your application.The Recruitment Co are an equal opportunities employer.CPBlackpoolOther
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
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